Refund Policy
Last Updated: August 26, 2026
SkillsBuilt provides online courses and digital educational content. Because our products are delivered digitally, refunds and cancellations are handled according to the terms below and applicable Indian law.
We aim to provide clear course information so that customers can make an informed decision before purchasing.
1. Scope of This Policy
This Refund & Cancellation Policy applies to purchases of online courses and other digital educational products made through the SkillsBuilt website.
This policy should be read together with our Terms & Conditions and Privacy Policy.
For questions regarding refunds or cancellations, contact:
2. Before You Purchase
Before completing a purchase, customers are encouraged to review:
- Course title and description
- Course curriculum and available lessons
- Course price
- Course features and included materials
- Any specific conditions displayed on the course or checkout page
- This Refund & Cancellation Policy
By completing a purchase, you acknowledge that you have had an opportunity to review the information provided about the course.
3. Refund Request Period
A customer may submit a refund request within 7 calendar days from the date of successful purchase.
A refund request must be submitted by email to:
The request should include:
- Customer’s full name
- Email address used for the purchase
- Order number
- Name of the purchased course
- Reason for requesting the refund
Submitting a refund request does not automatically mean that a refund will be approved.
Each request will be reviewed according to this policy, the transaction records available to SkillsBuilt, the circumstances of the request, and applicable law.
4. Digital Course Access
SkillsBuilt courses are digital products.
After successful payment, a customer may receive access to the purchased course through their SkillsBuilt account.
Because digital course access is provided online, SkillsBuilt may use available website, account, enrollment, order, and course-activity records when reviewing a refund request.
These records may include, where technically available:
- Account information
- Order and payment information
- Course enrollment information
- Course access information
- Lesson or course activity records
- Download or other available usage records
SkillsBuilt will not rely on a requirement that a customer prove that they did or did not watch every individual video or lesson.
Instead, refund requests will be reviewed based on the information reasonably available to SkillsBuilt and the circumstances of the particular request.
5. When a Refund May Be Approved
Subject to applicable law, SkillsBuilt may approve a refund where, for example:
- The customer has submitted the request within the applicable refund period and the circumstances otherwise qualify under this policy.
- The same course was accidentally purchased more than once.
- A technical problem attributable to SkillsBuilt prevents the customer from accessing the purchased course and the problem cannot reasonably be resolved.
- The purchased course was materially different from the course description or features represented on the website.
- SkillsBuilt is unable to provide the purchased course or service.
- A refund is otherwise required under applicable law.
These examples do not create an automatic entitlement to a refund in every circumstance.
6. Course Content Already Accessed
Because SkillsBuilt provides digital content, access to a course is relevant when reviewing a refund request.
Where a customer has already accessed or used the purchased course content, SkillsBuilt may take that usage into account when deciding whether a refund is appropriate.
The mere creation of a student account or enrollment in a course will not, by itself, be treated as conclusive proof that the customer consumed the course content.
SkillsBuilt may consider the available course-access and activity information together with the customer’s explanation and other relevant circumstances.
Nothing in this section limits any refund or consumer rights that cannot legally be excluded.
7. Technical Problems and Access Issues
If a customer cannot access a purchased course because of a technical problem, the customer should first contact:
We will make reasonable efforts to investigate and resolve the problem.
Customers may be asked to provide information reasonably necessary to identify the order or reproduce the technical problem.
If the problem is caused by SkillsBuilt and cannot reasonably be resolved within a reasonable period, SkillsBuilt may provide an appropriate remedy, which may include restoration of access, replacement access, or a refund, depending on the circumstances and applicable law.
8. Duplicate Purchases
If a customer accidentally purchases the same course more than once, the customer should contact us as soon as possible.
After verifying the duplicate transaction, SkillsBuilt may refund the duplicate purchase through the applicable payment method, subject to applicable payment-processing procedures.
9. Unauthorized or Fraudulent Transactions
If a customer believes that a payment was made without authorization, they should contact SkillsBuilt immediately at:
We may request transaction details necessary to investigate the matter.
Where appropriate, we may also cooperate with the relevant payment gateway, bank, or other authorized party in resolving the transaction.
10. Cancellation After Purchase
A customer may contact SkillsBuilt to request cancellation after placing an order.
Because our products are digital and course access may be provided shortly after successful payment, cancellation is not automatically guaranteed once the order has been completed.
The cancellation request will be reviewed based on:
- The time elapsed since purchase
- Whether course access has been provided
- Available course-access or activity records
- Whether the course has been used
- The reason for cancellation
- The circumstances of the transaction
- Applicable law
Where applicable law provides a customer with a non-waivable right to cancel or obtain a refund, that right will not be affected by this policy.
11. Sale and Discounted Courses
Discounted, promotional, or sale-priced courses are subject to the same general refund principles stated in this policy unless a different condition is clearly displayed to the customer before purchase.
A sale price alone does not remove any rights that cannot legally be excluded.
12. Refunds for Failure to Provide the Purchased Service
If SkillsBuilt receives payment but fails to provide the purchased course or service, or if the service materially fails to match what was represented at the time of purchase, SkillsBuilt will review the matter and provide an appropriate remedy in accordance with applicable law.
This may include restoring access, providing an alternative remedy, or issuing a refund where appropriate.
13. Refund Approval
A refund is considered approved only when SkillsBuilt confirms the approval.
Submitting an email requesting a refund does not itself constitute approval.
Once a refund is approved, SkillsBuilt will initiate the refund through the applicable payment method or payment gateway.
14. Refund Processing Time
After SkillsBuilt initiates an approved refund, the time required for the money to reach the customer’s original payment method may depend on the payment gateway, bank, card issuer, or other financial institution.
For payments processed through Razorpay, the actual time taken for the refund to appear in the customer’s account may therefore vary after SkillsBuilt initiates the refund.
Razorpay’s current documentation states that normal refunds are generally processed within 5–7 working days, although the customer’s bank or payment provider may require additional processing time.
15. No Physical Returns
SkillsBuilt provides digital courses and educational content.
There are therefore no physical products that need to be shipped back and no physical return or exchange process for our online courses.
16. Customer Responsibility
Customers are responsible for providing accurate information when creating an account and making a purchase.
Customers should also maintain the security of their account credentials and should not share their course account or purchased course materials with others.
Unauthorized sharing, copying, redistribution, resale, or other misuse of paid course content may result in restriction or termination of access in accordance with our Terms & Conditions.
17. Applicable Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or override any consumer right, remedy, or legal protection that applies to a customer under applicable Indian law.
Where applicable law requires SkillsBuilt to provide a refund, replacement, cancellation, or other remedy, SkillsBuilt will comply with that requirement.
18. Changes to This Policy
SkillsBuilt may update this Refund & Cancellation Policy when necessary because of changes to our services, payment procedures, website functionality, or applicable legal requirements.
The latest version will be published on this page with the updated date.
19. Contact Us
For refund, cancellation, payment, or course-access questions, please contact:
SkillsBuilt
Email: support@skillsbuilt.com
Website: https://skillsbuilt.com
Please include your order number and the email address used for your purchase whenever possible so that we can locate the relevant transaction and respond efficiently.